Access Bank has announced a temporary shutdown of its services for a system upgrade aimed at enhancing customer offerings. This was communicated via email to customers on October 7, 2024.
The upgrade will occur in phases, starting on Saturday, October 12, at 10 PM and concluding on Sunday, October 13, at 6:30 AM (West African Time). During this time, customers may face temporary service disruptions on the Access More app, Internet Banking platform, and ATMs.
The bank reassured customers that card services will remain operational and the *901# service will still be accessible for funds transfers, airtime and data purchases, as well as bill payments.
“Upon completion of this exercise, service across all channels will be fully restored,” the bank stated.
Meanwhile Zenith Bank Plc has issued a statement reassuring its customers of improved services following recent infrastructure upgrades. The bank acknowledged service disruptions across its e-channels during the upgrade period and apologized for any inconvenience caused. It clarified that these glitches were due to routine information and technology maintenance, which is crucial for optimizing service delivery.
Zenith Bank emphasized its commitment to achieving 100% uptime, stating that it takes this responsibility “very personally.” The bank continuously allocates resources to maintain uninterrupted service availability. The upgrades are intended to enhance the quality of service for its esteemed clientele, and the bank expressed its sincere apologies for any disruption experienced during the process.
“We sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information Technology upgrade aimed at improving the quality of service we provide.
“We have made significant progress with the upgrade and you can now perform transactions conveniently with the following Zenith bank”